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Frequently Asked Questions - Page 5

I used your training products and I have now succeeded on my Transport Canada test. I am a satisfied customer: would you be interested in knowing of my success? Yes, of course! We are always pleased to received positive user feedback and we would appreciate knowing when our training products have been helpful. We are currently collecting user testimonials that we would like to publicize at our website. If you wish to provide us with a user testimonial, please E-mail Us and with your consent we will post your testimonial to our website.

We are a flying school/flying club/pilot supply shop/aviation bookstore and we are interested in carrying your line of training publications. Can we become an approved dealer of Culhane training manuals? Yes! We are pleased to accept new dealers at any time. We offer volume based discounts for our training products and are pleased to sell to dealers. Click here to place a dealer order 24/7 from our online store. Whether your business is a small, one-instructor flying school to a large pilot supply shop or major aviation college, we can provide your business or aviation training institution with volume based dealer discounts that will provide healthy re-sale profits for carrying our line of training products: we are eager to do business with you!

How different are your training manuals from one year's edition to another, do you re-write your training manuals or do you revise them only? Our editions are generally revised, not re-written, although sometimes we do rewrite them entirely. It all depends on changes/revisions that we need to make: sometimes there are few changes from one year to the next because Transport Canada has not made many changes, while for other years, there may be an enormous amount of change. To a large degree, the changes we make to a particular edition of our training manuals will depend on what changes have come into effect in respect of the licencing system and government tests. The key is that every year, we review our content so as to ensure that it is current for the current year so that our users can rest assured that regardless of the revision history, the current edition is what we consider to be the best and most current presentation of the current required subjects. As a rough measure, each new edition will change by about 3% per year.

I am aware of a company/flying school/business/individual having copied/loaned out for free your training manuals/online courses/online exams (or portions thereof) in pilot training operations. I understand you offer a monetary reward for information leading to a successful criminal/civil conviction for violation of copyright/breach of conditions of sale. How do I go about making a claim for the reward? Every year we suffer SIGNIFICANT LOSSES to copyright piracy and the provision of free loaner sets of our texts in breach of our conditions of sale. These illegal activities force us to raise our retail prices to recover our losses, making our products more expensive for honest purchasers. Since unauthorized copying/loaning of our training materials contrary to our conditions of sale is illegal, our policy is to immediately prosecute to the fullest extent of the law those that violate our rights. PLEASE HELP US TO STOP THEFT OF OUR PRODUCTS and email us or phone us 604-279-0179 at once if you are directly or indirectly aware of any actual or potential illegal copyright infringment activity or the provision of free loaner sets of our manuals or you were provided with one of our written tests for free etc. in a flight training operation and we will be pleased to offer you a CASH MONETARY REWARD for your witness assistance in pursuing a legal conviction.

Do your training manuals and written test supplements include the actual Transport Canada exam questions, as does the FAA for its exams in the USA? No. Unlike the USA, Transport Canada does not offer free access to its current database of aviation exam questions. All our exam questions are unique content that we have written on our own. Although we don't provide current exam questions from Transport Canada, our aviation exams have been carefully written so as to provide a realistic emulation of the current style, level of difficulty and testing format used in Transport Canada aviation writtens.

I found a discounted advertised price for one of your texts from a company selling your "Culhane" training manuals. Will you give me the same (or better) discounted price if I purchase directly from you? No - we are sorry but our retail prices for our products as purchased directly from us are firm and are not negotiable based on actual, advertised or rumoured discounted retail prices from other businesses selling our products i.e. we do not offer any "price matching" guarantees or similar programs. Should you find a lower advertised price for one of our products, we encourage you to take advantage of the lower price offered and purchase directly from that business. You can comparison shop for any special prices, discounts or sales of our products by contacting any of our authorized dealers. Regardless of where you will be purchasing our Culhane products, always be sure to be certain that the item you wish to purchase is the latest and most recent, current available version, that it is new/unused and unopened (all Culhane texts are manufactured and distributed in sealed shrink wrapping), that the business offering our products actually has the desired item in its current on-hand inventory/stock, that you ask for and confirm the reseller's return and refund policies, extra costs for shipping/handling, applicable sales taxes and that you have confirmed the estimated shipping and delivery times.

I reside in British Columbia and I need a lawyer regarding an aviation matter. Would Mr. Culhane be available to provide me with legal representation? Give us a call at 604-279-0179 or send us an e-mail and provide your name and telephone number and Mr. Culhane will contact you.

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