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Culhane Aviation Training Manuals

 

General Information

CURRENCY: All orders from this website will be processed in Canadian funds. The Bank of Canada's currency converter can be used to determine equivalent foreign currency amount.

SECURITY/PRIVACY STATEMENT: All orders made from our store are encrypted via SSL technology and are completely secure. We respect your privacy: any ordering information provided will be kept strictly confidential and will not be released to third parties under any circumstances. We promise that any personal information you provide will only be used for the purpose of completing your order and we will not use such information for any online promotions, spam or other form of electronic junk mail.

SHIPPING RATES - CANADA: $25 flat rate (same shipping price regardless of order volume or amount) for Canada Post Expedited Parcel service, plus GST/HST. Canada Post Expedited Parcel service normally takes up to 7 business days for major cities (slightly longer for rural or remote destinations). Canada Post Expresspost service is available for $50 flat rate, plus GST/HST, and Expresspost service normally takes 1 - 4 business days (slightly longer for rural or remote areas).

SHIPPING RATES - USA: $60 flat rate (same shipping price regardless of order volume/amount or USA destination). Shipments for USA will be sent via Canada Post expresspost USA service, which normally takes from 3 - 5 business days, slightly longer for remote or rural areas.

SHIPPING RATES - INTERNATIONAL: $200 flat rate (same shipping price regardless of order volume/amount or international destination). International shipments will be sent via DHL, Purolator, FEDEX, UPS, Canada Post Expresspost International or Canada Post International Air Mail service at our option. International shipments normally arrive within 10 business days but can be slightly longer depending on the location. Customer is responsible for payment of any customs/broker fees, duties, VAT or other national sales taxes as may be charged to the customer at time of delivery: we will declare the full retail value of your order to comply with customs declaration requirements. Customer location must be physical street address - PO Box address is not acceptable for international shipments (PO Box address IS acceptable for locations in Canada and the USA). We are sorry but in the interests of our being able to track/trace our international shipments, we do not offer less expensive, non-premium, non-traceable international shipping services such as basic surface mail. For an international address having no state or province, when you are asked to enter a province or state, simply re-enter the name of your country in the state or province field. Regardless of our quoted international rates, we reserve the right to request higher shipping fees in cases where our actual shipping costs will be significantly greater than our quoted flat rates: in such cases customer may approve order at higher shipping rates or decline/cancel order at customer option.

SHIPPING RATES - ONLINE PRODUCTS/SEMINAR REGISTRATIONS: Shipping charges don't apply where no products are physically shipped such as for online ground schools, online exams and seminar registrations. Please note that shipping charges DO apply for a mixed order of physical products and online products (since there is a cost to us in shipping the physical products to you). Where no products in your order will be physically shipped, please select the "shipping charges don't apply" option.

SHIPPING ADDRESS - UNIT/APARTMENT/SUITE NUMBER: Please remember to provide us with your FULL shipping address that includes your unit, apartment or suite number! Your shipment will be un-deliverable without this information. A PO Box address is acceptable for a Canada or US shipping location, but IS NOT acceptable for an overseas/international desintation (international shippers such as FEDEX and UPS require a full street address and cannot deliver to postal mailboxes).

SALES TAXES: For orders destined to locations within Canada, GST/HST will be added. GST/HST will not be added for international orders.

HST REBATE: Depending on the products ordered and the purchaser location, the purchaser may qualify for a rebate of the provincial portion of the HST. Where the purchaser qualifies for an HST rebate, the rebate will be applied at the time of processing sale and the net HST payable will be reduced by the point of sale rebate. There is no need for the customer to request the HST rebate: it will be provided automatically where appropriate.

PAYMENT METHODS: Payment can be made by credit card only - we accept VISA, MASTERCARD and AMERICAN EXPRESS. We do not accept personal cheques/money orders and we don't offer COD service.

ONLINE GROUND SCHOOLS/ONLINE EXAMS - USER ACCESS PASSWORDS, SUPPORTING TEXTS: Please allow 24 hours for us to set up your individual user access ID and password: individualized user access credentials will be sent via separate email once completed. Users of our online ground schools and online exams will require access to appropriate Culhane training manuals to access aviation charts, aircraft performance tables and weather summaries: this information is not provided or supplied in electronic format and is not included in online course or online exam fee paid. FEE FOR ONLINE COURSES AND ONLINE EXAMS DOES NOT INCLUDE TEXTS.

RETURN AND REFUND POLICY: All sales are FINAL - No returns, exchanges, refunds or credits.

LATE SHIPMENTS: All our shipments normally arrive on time but if you have not received your order within 10 business days for a Canada/USA shipment, or 30 business days for an international shipment, please notify us via email at info@acceleratedaviation.com or telephone at 604-279-0179. NOTE: when we are contacted regarding a late/missing shipment, it is very often the case that Canada Post has already attempted delivery and left a delivery pick-up card indicating where the item can be picked up locally e.g. Canada Post retail outlet at a local convenience store (7-11, Shoppers Drug etc.): please check your mail to see if you have already received a delivery pick-up card. As well, Canada Post may have already delivered the shipment to whomever answered the door if you were not home at the time of delivery - check with your family/relatives, room-mate, neighbor, landlord etc.

 


All contents (c) COPYRIGHT, Michael J. Culhane.